Workflows to connect
A practical scenario
A retailer offers the same products in store and online. Decide how available stock, promotions and returns should behave across channels before launch.
Illustrative workflow, not a client case study.
Decisions to make early
Test payment-provider and device compatibility, interrupted connectivity and the full refund journey.
Validate before scaling
Bring representative records and real process exceptions into testing. Agree who signs off the complete workflow, document the hand-offs and train each role before expanding the rollout.