Workflows to connect
A practical scenario
A training provider offers scheduled instructor-led classes and on-demand learning. Map registration, payment, access and learner communication as one journey.
Illustrative workflow, not a client case study.
Decisions to make early
Confirm learner access rules, cancellation processes and which completion records need to be retained.
Validate before scaling
Bring representative records and real process exceptions into testing. Agree who signs off the complete workflow, document the hand-offs and train each role before expanding the rollout.