ODOO SUPPORT
Where we begin
A system can be live and still create friction. Support begins by understanding the business impact, reproducing the issue and separating incidents from requests for new features.
How we approach it
Record the affected workflow, users, timing and reproducible steps. Prioritise by operational impact, communicate the next action and verify the resolution with the person who raised it.
What you take away
- Support intake process
- Agreed coverage hours
- Escalation rules
- Resolution notes
- Improvement backlog
Do you include 24/7 support?
Coverage, response targets and any out-of-hours arrangements are agreed in the service scope. They are not assumed or included by default.